Providing false or altered information may result in action being taken against your account.Ĭan’t find what you’re looking for? Click here to submit a service request form. We reserve the right to determine the validity of any information submitted for the purposes of your code redemption investigation. Username of account code was redeemed to.Without this information, we may not be able to fully address your issue and your claim may be dismissed.īasic information to provide when submitting a code redemption issue support request: Your code cards and transaction ID numbers are vital to servicing any code redemption issue. Please retain your code cards and transaction ID numbers for future reference. If you experience any code redemption issues, please submit a ticket via our Support Center by logging in to with your Pokémon Trainer Club account. If the deck you purchased is correctly marked but did not contain a code, please submit a request to our customer support team. You will not be able to unlock an online theme deck unless you have purchased the appropriately marked theme deck. Only theme decks that are clearly marked “Play This Deck Online” will contain codes.
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